Frequently Asked Questions
Yes, next day delivery is available to most parts of the UK (except The Scottish Highlands, Northern Ireland, UK Islands, and remote areas). As long as orders are in stock, and you place your order before 3pm from Monday to Thursday (except Bank and Public holidays) then your order is eligible for next day delivery!
However, additional charges are applied for specified delivery times i.e., before 10.30am or Noon and weekend deliveries. are excluded from the Next Day Delivery service.
The Scottish Highlands, Northern Ireland, UK Islands and Cornwall are excluded from the standard delivery service and additional charges to these areas may apply. Estimations will include delivery to a ground floor location, delivery to other floors may be subject to additional cost depending on site access.
Yes, you can! Simply inform your account manager when placing your order or let us know 24 hours before collecting.
- Monday – Thursday 8.30 am – 6.00 pm
- Friday 8.30 am – 5.00 pm
- Saturday/Sunday – Closed
Absolutely! At TOP-TEC, we excel at creating tailor-made solutions that cater to your unique requirements. Whether it’s a custom layout or specific features, we’ll work closely with you to design your ideal gaming setup.
While we have extensive experience providing solutions for educational institutions, we’re proud to also serve businesses and even Esports tournaments. Our versatile gaming workstations are designed with adaptability in mind to suit a variety of settings.
While our furniture is made to facilitate seamless integration of your gaming equipment, we don’t supply PCs along with the workstation.
All our products are proudly designed and manufactured right here in the UK, assuring you of their high quality and adherence to stringent standards.
Take the next step towards revolutionising your Esports setup. Contact us today to explore TOP-TEC’s gaming solutions!
We are sorry for this. If your goods have either been received damaged or are missing or for information on delivery tracking or proof of delivery, please contact our accounts services by either emailing accounts@dalen.co.uk or alternatively by calling us on 0121 783 3838.
You can find the brochure explaining the warranty available on our products here.
A summary and our full terms and conditions can be found here. However, questions relating to both sales and deliveries can be found on this FAQ page.
Yes, we provide key replacement services! You will need to provide either the key number, found on the original invoice, or the TT number found on the lock. After which, we will undergo security checks and verify your official purchase order and, you will have your key replacement ready in no time.
Simply contact a customer services representative on 0121 783 3838 and we will be happy to welcome you into our reseller programme.
Yes, they do! Our products are tested to meet all the relevant standards and requirements according to the appropriate European Directives.
For queries about specific products, please email sales@dalen.co.uk.
Absolutely! We are proud of our end-to-end manufacturing facility here at TOP-TEC and would be happy to show you around our factory and showroom.
Contact a customer representative on 0121 783 3838 to book an appointment.
We can’t wait to see you when you come!